Question 1

What is the minimum order quantity for bulk materials?

Accepted Answer

The minimum order quantity varies by material. For cement, it's typically 50 bags (1 MT). For steel and aggregates, we can accommodate orders starting from 5 MT. Contact our sales team for specific requirements.

Question 2

Please specify the date up to which the rate is valid

Accepted Answer

Rate validity varies from product to product. It may vary as per market conditions.

Question 3

Can I request a sample bag of cement before placing a bulk order?

Accepted Answer

Yes, we arrange for sample bags delivery at your site for testing.

Question 4

What should I do if there is a shortage in the material delivered?

Accepted Answer

In case there is discrepancy in material delivered vis a vis quantity mentioned in challan please report immediately so that we can make necessary arrangements.

Question 5

Do you provide unloading services at the delivery site?

Accepted Answer

Unloading of Materials is under party scope.

Question 6

Are the listed prices inclusive of GST?

Accepted Answer

We provide rates quoted are inclusive of GST as per Indian Govt GST rates slab with following respective HSN Codes

Question 7

Will I get orders directly from customers on your website?

Accepted Answer

ConstroMat is a digital platform that automatically routes customers’ Requests for Quotes (RFQs) to you, enabling you to bid for construction materials based on your registration details (location and products). The platform manages the entire order cycle, including order placement, order acceptance, delivery, and all required documentation. Please contact ConstroMat support for further details.

Question 8

Does Constromat provide materials on credit?

Accepted Answer

Constromat primarily operates on an advance payment basis to ensure smooth and risk-mitigated transactions.Credit is provided only in specific cases where:
The buyer has a proven track record with Constromat
Payment discipline has been consistent
Adequate financial security is provided

In such cases, credit is typically extended against a Bank Guarantee (BG).

Question 9

What is TReDS, and how is Constromat involved?

Accepted Answer

Constromat is a registered seller on multiple TReDS (Trade Receivables Discounting System) platforms.
TReDS is an RBI-regulated platform that enables:

Buyers, sellers, and financiers to participate
Discounting of invoices
Faster realization of payments for sellers

Question 10

Please specify the date up to which the rate is valid.

Accepted Answer

Rate validity varies from product to product. It may vary as per market conditions.

Question 11

What product ranges are available on Constromat.com?

Accepted Answer

Constromat offers producting ranging from sand,stone,bricks,blocks, TMT Bars, Cement, Admixture, Pipes &Fittings, Flush doors shutters, UPVC Doors & windows, Tiles, Bath fittings, Paints & Scaffolding.

Question 12

Can I request a sample bag of cement before placing a bulk order?

Accepted Answer

Yes we arrange for sample bags delivery at your site for testing.

Question 13

What should I do if there is a shortage in the material delivered?

Accepted Answer

In case there is discrepancy in material delivered vis a vis quantity mentioned in challan please report immediately so that we can make necessary arrangements.

Question 14

Do you provide unloading services at the delivery site?

Accepted Answer

Unloading is under party scope.

Question 15

Are the listed prices inclusive of GST?

Accepted Answer

Rates quoted are inclusive of GST.

Question 16

How can I partner with Constromat for selling my products?

Accepted Answer

You can associate with us by registering on our platform as Vendor for products you are dealing and get platform to reach out to customers

Question 17

Will I get orders directly from customers on your website?

Accepted Answer

ConstroMat will give you platform to increase your turnover by connecting to infrastructure projects.

Question 18

Do you provide delivery services?

Accepted Answer

Yes, we provide delivery services across West Bengal, Odisha, Bihar, and Jharkhand. Delivery charges depend on the location and order quantity. Free delivery is available for orders above certain thresholds.

Question 19

How can I verify the quality of materials?

Accepted Answer

All our materials come with manufacturer certifications and test reports. We source only from ISI-certified manufacturers. You can request to see quality certificates before placing an order.

Question 20

Where is ConstroMat based out of?

Accepted Answer

Our Head office is in Kolkata, Regional Office in Ranchi and IT Office based out of Bangalore

Question 21

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods including bank transfers, cheques, and digital payments. For regular customers, we also offer credit facilities with flexible payment terms.

Question 22

Can I get technical support for material selection?

Accepted Answer

Absolutely! Our experienced team can help you choose the right materials for your project. We provide free technical consultation to ensure you get the best materials for your specific requirements.

Question 23

Do you offer price quotes for large projects?

Accepted Answer

Yes, we provide customized quotes for large projects. Share your project details and material requirements with us, and we'll prepare a competitive quote within 24 hours.

Question 24

What is your return and replacement policy?

Accepted Answer

We stand behind the quality of our materials. If you receive damaged or defective materials, we will replace them at no additional cost. Claims must be made within 48 hours of delivery with photographic evidence.

Question 25

How long does delivery typically take?

Accepted Answer

Delivery time depends on your location and material availability. For in-stock items within our primary service areas, delivery typically takes 2-5 business days. Rush delivery options are available for urgent requirements.

Question 26

How can I become a supplier partner with ConstroMat?

Accepted Answer

We're always looking for reliable suppliers. To become a partner, you need to meet our quality standards and have proper certifications. Contact our procurement team with your company details, product catalog, and certifications.

Question 27

What are the requirements to supply materials to ConstroMat?

Accepted Answer

Suppliers must have valid business registration, GST certification, quality certifications (ISI/ISO), and the ability to maintain consistent supply. We also require product samples and test reports for quality verification.

Question 28

What are the payment terms for suppliers?

Accepted Answer

We offer competitive payment terms based on order volume and partnership duration. Typically, payments are processed within 30-45 days of delivery and invoice submission. Terms can be negotiated for long-term partnerships.

Question 29

Do you have a supplier portal for order management?

Accepted Answer

Yes, we provide a dedicated supplier portal where you can track orders, manage invoices, view payment status, and communicate with our procurement team. Access credentials are provided upon partnership approval.

Frequently Asked Questions