Question 1

Can I request a sample bag of cement before placing a bulk order?

Accepted Answer

Yes, we arrange for sample bags delivery at your site for testing.

Question 2

What should I do if there is a shortage in the material delivered?

Accepted Answer

In case there is discrepancy in material delivered vis a vis quantity mentioned in challan please report immediately so that we can make necessary arrangements.

Question 3

Do you provide unloading services at the delivery site?

Accepted Answer

Unloading of Materials is under party scope.

Question 4

Are the listed prices inclusive of GST?

Accepted Answer

We provide rates quoted are inclusive of GST as per Indian Govt GST rates slab with following respective HSN Codes

Question 5

Will I get orders directly from customers on your website?

Accepted Answer

ConstroMat is a digital platform that automatically routes customers’ Requests for Quotes (RFQs) to you, enabling you to bid for construction materials based on your registration details (location and products). The platform manages the entire order cycle, including order placement, order acceptance, delivery, and all required documentation. Please contact ConstroMat support for further details.

Question 6

Can I request a sample bag of cement before placing a bulk order?

Accepted Answer

Yes we arrange for sample bags delivery at your site for testing.

Question 7

What should I do if there is a shortage in the material delivered?

Accepted Answer

In case there is discrepancy in material delivered vis a vis quantity mentioned in challan please report immediately so that we can make necessary arrangements.

Question 8

Do you provide unloading services at the delivery site?

Accepted Answer

Unloading is under party scope.

Question 9

Are the listed prices inclusive of GST?

Accepted Answer

Rates quoted are inclusive of GST.

Question 10

How can I partner with Constromat for selling my products?

Accepted Answer

You can associate with us by registering on our platform as Vendor for products you are dealing and get platform to reach out to customers

Question 11

Will I get orders directly from customers on your website?

Accepted Answer

ConstroMat will give you platform to increase your turnover by connecting to infrastructure projects.

Question 12

What is contromat.com ?

Accepted Answer

Constromat is a tech-powered company that provides a one-stop Construction Materials solution for commercial & industrial infrastructure, residential construction project by Government and Private/Public sectors companies. Currently, we offer home construction services in Jharkhand and Bihar

Question 13

Do you provide delivery services?

Accepted Answer

Yes, we provide delivery services across West Bengal, Odisha, Bihar, and Jharkhand. Delivery charges depend on the location and order quantity. Free delivery is available for orders above certain thresholds.

Question 14

What is the Legal Name of constromat.com?

Accepted Answer

The legal name of constromat.com is Indithrive Infratech Private Limited.

Question 15

How can I verify the quality of materials?

Accepted Answer

All our materials come with manufacturer certifications and test reports. We source only from ISI-certified manufacturers. You can request to see quality certificates before placing an order.

Question 16

Please specify the date up to which the rate is valid

Accepted Answer

Rate validity varies from product to product. It may vary as per market conditions.

Question 17

Where is ConstroMat based out of?

Accepted Answer

Our Head office is in Kolkata, Regional Office in Ranchi and IT Office based out of Bangalore

Question 18

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods including bank transfers, cheques, and digital payments. For regular customers, we also offer credit facilities with flexible payment terms.

Question 19

Does Constromat provide materials on credit?

Accepted Answer

Constromat primarily operates on an advance payment basis to ensure smooth and risk-mitigated transactions.Credit is provided only in specific cases where:
The buyer has a proven track record with Constromat
Payment discipline has been consistent
Adequate financial security is provided

In such cases, credit is typically extended against a Bank Guarantee (BG).

Question 20

What is the minimum order quantity for bulk materials?

Accepted Answer

The minimum order quantity varies by material. For cement, it's typically 50 bags (1 MT). For steel and aggregates, we can accommodate orders starting from 5 MT. Contact our sales team for specific requirements.

Question 21

Can I get technical support for material selection?

Accepted Answer

Absolutely! Our experienced team can help you choose the right materials for your project. We provide free technical consultation to ensure you get the best materials for your specific requirements.

Question 22

Do you offer price quotes for large projects?

Accepted Answer

Yes, we provide customized quotes for large projects. Share your project details and material requirements with us, and we'll prepare a competitive quote within 24 hours.

Question 23

What is TReDS, and how is Constromat involved?

Accepted Answer

Constromat is a registered seller on multiple TReDS (Trade Receivables Discounting System) platforms.
TReDS is an RBI-regulated platform that enables:

Buyers, sellers, and financiers to participate
Discounting of invoices
Faster realization of payments for sellers

Question 24

What is your return and replacement policy?

Accepted Answer

We stand behind the quality of our materials. If you receive damaged or defective materials, we will replace them at no additional cost. Claims must be made within 48 hours of delivery with photographic evidence.

Question 25

Please specify the date up to which the rate is valid.

Accepted Answer

Rate validity varies from product to product. It may vary as per market conditions.

Question 26

How long does delivery typically take?

Accepted Answer

Delivery time depends on your location and material availability. For in-stock items within our primary service areas, delivery typically takes 2-5 business days. Rush delivery options are available for urgent requirements.

Question 27

What product ranges are available on Constromat.com?

Accepted Answer

Constromat offers producting ranging from sand,stone,bricks,blocks, TMT Bars, Cement, Admixture, Pipes &Fittings, Flush doors shutters, UPVC Doors & windows, Tiles, Bath fittings, Paints & Scaffolding.

Question 28

How can I become a supplier partner with ConstroMat?

Accepted Answer

We're always looking for reliable suppliers. To become a partner, you need to meet our quality standards and have proper certifications. Contact our procurement team with your company details, product catalog, and certifications.

Question 29

What are the requirements to supply materials to ConstroMat?

Accepted Answer

Suppliers must have valid business registration, GST certification, quality certifications (ISI/ISO), and the ability to maintain consistent supply. We also require product samples and test reports for quality verification.

Question 30

What are the payment terms for suppliers?

Accepted Answer

We offer competitive payment terms based on order volume and partnership duration. Typically, payments are processed within 30-45 days of delivery and invoice submission. Terms can be negotiated for long-term partnerships.

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